Refunds

We issue refunds mainly for:

• Duplicate charges — you were charged more than once for the same period.
• Failed activations — a payment succeeded but your plan didn’t activate.

How to request

Contact support and include the payment reference from your billing history. The reference lets us find the exact transaction quickly.

Full details are in the refund policy.

If a payment just hasn’t shown up yet, it may not need a refund at all — see Payment didn’t reflect? first.