Offline logs not syncing
Entries you log offline sit in the outbox until your device reconnects.
Checklist
Section titled “Checklist”- Get back online — connect to Wi-Fi or mobile data.
- Open the app and leave it open for a moment — the outbox syncs in the background when it detects a connection.
- Don’t log out before syncing — logging out clears unsynced entries. See Logging out on shared devices.
Still not syncing?
Section titled “Still not syncing?”- Confirm you’re actually online (open any website).
- Fully close and reopen the app to trigger a fresh sync.
- If entries still don’t appear after you’re clearly online, contact support before logging out — so nothing is lost.
More on how this works: Working offline.