Skip to content

"Limit reached" & other errors explained

When the app shows a named error, here’s what it means and what to do.

MessageWhat it meansWhat to do
Client limit reachedYour trainer tier is full of clients.Upgrade your trainer plan to add more.
Gym member limit reachedYour gym plan’s member cap is full.Upgrade your gym plan.
Subscription expiredYour paid period ended and grace passed.Renew to restore access.
Invite already claimedThat activation key was already used.Ask for a fresh invite from your trainer/gym.
Payment already processedWe already handled that payment.No action — you weren’t charged twice. See payment didn’t reflect.
Feature not in planThe feature needs a higher tier.Check your plan’s features and upgrade if needed.
Visit cap reachedA corporate partner gym’s monthly per-employee visit cap is used up.Wait for next month or check with your admin.

Still stuck on an error not listed here? Contact support with a screenshot and the exact message.