Sign-in problems

Forgot your password

1. On the sign-in screen choose Forgot password.
2. Enter your email — we send a reset code.
3. Enter the code and set a new password.

The code (OTP) isn’t arriving

• Wait a moment — email can lag by a minute or two.
• Check your spam/junk folder.
• Codes expire after 10 minutes; request a new one after 60 seconds.
• Make sure you typed the same email you registered with.

”Too many attempts” / locked out

For your security, sign-in is rate-limited to 5 attempts per 15 minutes from the same network. If you hit the limit, wait 15 minutes and try again — nothing is wrong with your account.

Still can’t get in

Contact support with the email on your account (never your password).